Frequently Asked Questions

When will I receive my order?

All orders with in-stock items take up to 2-3 business days to process before heading out the door and generally take 2-7 business days for delivery.

Please note, processing times are in addition to the transit time estimates. Due to global logistical delays, all shipping carriers will no longer guarantee transit times. While it’s likely your order will arrive within the estimated timeframe, it’s not a guarantee. Shipping times to Alaska, Hawaii and Puerto Rico take an average of 14 business days for delivery. Expedited shipping fees (when available) are not refundable.

What is your return policy?

If you are not completely satisfied with your order and want to return your purchase (or gift) for any reason, you may do so within 14 days of your order being delivered. Product(s) must be unused. You are also able to email us with any questions or concerns regarding your order. To be eligible for a return or exchange, an original order number is required. Your item must be shipped back securely to our facility. We will provide a prepaid return shipping label however original shipping fees to receive your item are not eligible for a refund. Any items that are requested to be shipped back and are not returned will not be eligible for a refund or exchange.

To begin a return or exchange you would like to ship back, please refer to your order confirmation email for our returns portal here.

A refund will be issued once we have received your returned item(s). You will receive an email confirmation once your return has been processed. Any items that are damaged when we receive them are not eligible for a refund. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

We do not offer refunds for shipping fees, so you will only be refunded the cost of the item(s) you return. Please note all returns must be shipped in a box, so we recommend holding onto your original packaging.

Please note, that once an order is placed, changes cannot be made. Please review your selected products carefully and ensure your shipping address is correct before moving forward.

Is your cookware induction friendly?

Yes! All our cookware* is induction-friendly. We recommend always using the smallest burner that will fit the bottom ring of the item. Usually we have found that if there is a connection issue, a smaller burner will do the trick.

How do I cook in cast iron?

We're so happy you asked! It's a wonderful material that is easier to use than many give it credit for. Cast iron is wonderful for foods such as meats (think crispy exterior), baking (think breads) or even desserts like a big cookie cake!

A few tips to help get you started:

1. Preheat your cast iron dry for no more than 5 minutes on medium heat. Then add oil, butter, or fat and watch for it to shimmer (not smoke!). Once the oil/butter/fat is hot, add your food! You can increase the heat after as needed, but avoid burning your oil/fat.
2. To help avoid sticking during cooking: Don’t disturb food until golden brown/a slight crust has formed; meat/food will self-release once cooked. If it's sticking - try leaving it for a few more moments.
3. While seasoning is not required for our enameled cast iron, it can help! We recommend rubbing a tablespoon of vegetable oil over the interior and heating your cast iron Always Pan on medium heat for 3 to 5 minutes. Once you’ve turned the heat off and it’s cooled down, wipe away any excess oil. You can repeat this ritual monthly or as desired before cooking or storing to help encourage its nonstick capability.

How do I use the Grill Press?

Our Grill Press works excellent with our cast iron Always Pan and our Hot Grill! We don't recommend using it with our original Always Pan or Perfect Pot as it could damage the nonstick coating.

Just use the Grill Press as a weight for pressing food down. It will help create a better sear and prevent meats from "lifting" while cooking. You could also (carefully) preheat the Grill Press on a heat source (handle side up, of course!) for a few minutes before using it. This ensures your food is weighed down and has heat applied on both sides.

The Grill Press is heat resistant up to 500°F like the body of our cast iron Always Pan but will get hot so be sure to use oven mitts while cooking. We recommend hand-washing it and drying immediately after to ensure it stays in great condition! We do not recommend using it in the dishwasher.

What are the care instructions for your cast iron products?

Cast Iron Always Pan and Grill Press

To clean your cast iron, stick to hand-washing only to ensure your pan looks and functions its best. Please also dry immediately afterwards. Do not let it sit in soapy water, as this can damage the enameled cast iron coating. If your cast iron product has any cooked-on bits of food you'd like to remove, you can deglaze it by simmering water with baking soda and breaking up any stubborn bits with the beechwood spatula. Dishwashers not recommended.

Re-oiling the interior surface: If your cast iron is not performing as desired, rub a tablespoon or two of vegetable oil over the interior and heat on medium for 3-5 minutes. Afterwards, wipe away any excess oil once cooled. You can repeat this monthly or as desired before cooking or storing.

Our cast iron products may patina over time, but we understand wanting to remove stains on its exterior. Exterior stains can be removed with a little Bon Ami (or Bar Keeper's Friend) and some elbow grease. Usually, soap, water and a little elbow grease should do the trick!

Our included Hot Grips are dishwasher-safe! We highly recommend only using them while actively moving your cast iron. They will get hot if left on for a long time on the stovetop and definitely in the oven (defeating their purpose!).

The Beechwood Spatula should always be hand-washed and dried to not retain too much water. Throwing it in the dishwasher can ruin it, so please stick to hand-washing! We also recommend oiling it about once every month to avoid it drying out and cracking. You can use our Coconut Care Oil or any mineral oil to get it moisturized.

All our cast iron products are oven safe! Below please find our maximum temperature recommendations by product:

• The Cast Iron Always Pan is oven-safe up to 425°F with lid and 500°F without the lid.
• The Grill Press is heat resistant up to 500°F.

What are your values and mission? What does your name mean?

We believe in the power of home cooking to bring people together. We have an in-depth answer to this question here that does a great job speaking to who we are, what we value and the difference we aim to make.